IT Support Specialist/Network Administrator

/in /by

POSITION:                 IT Support Specialist/Network Administrator

REPORTS TO:          Director of IT

FLSA CLASS:           Exempt

 

JOB SUMMARY:

The IT Support Specialist will be responsible for providing customer service for the IT Department, supporting system, Hardware and technical issues.

 

ESSENTIAL FUNCTIONS:

·         Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware

·         Respond, resolve, and follow up to technical requests in person, over the phone, or by email

·         Create documentation, step-by-step instructions, and training material for end users

·         Develop subject matter expertise in focused areas as company needs dictate

·         Responsible for all employee account setup and removal

·         Manage local and remote printers and scanners

·         Perform diagnostics, administration, and repairs as directed

·         Assist with software maintenance, auditing, and inventory management

·         Conduct research and test new technologies relevant to helping the user community

·         Other job duties as may be assigned

 

KNOWLEDGE, SKILLS, ABILITIES:

·         Minimum 2 years’ similar experience in fast paced work environment

·         Bachelor’s degree in Computer Technology, or equivalent.

·         Ability to effectively present information and respond to questions from groups, individuals or outside vendors

·         Excellent organizational skills, ability to prioritize multiple priorities and strong attention to detail.

·         Excellent computer skills including MS Office programs such as Outlook, Word, Excel PowerPoint, Microsoft Dynamics, SQL, etc.

·         Prior experience with WordPress or similar web authoring software

·         Strong interpersonal skills and ability to communicate (verbal/writing) effectively

·         Self-motivated and strong analytical / problem solving skills

·         Ability to collaborate at all levels of the organization and across other functional areas

·         Ability to maintain a high level of confidentiality

·         Work with minimal supervision execute for results in a fast paced environment.

·         Microsoft Certification or equivalent work experience.

·         Experience with VM software, Microsoft Exchange and Microsoft Server 2010 and up.